PBI has been helping to find missing plan participants since 1989. We were the first company to provide plan sponsors and benefit administrators an address location service and we have offered the most comprehensive service available since its inception. Every PBI customer is guaranteed to meet all ERISA and fiduciary plan responsibilities to perform a “diligent” or “good faith” search.
Different government agencies and legal requirements must be followed when searching for missing participants. For example, “due diligence”, as defined by the Pension Benefit Guarantee Corporation (PBGC), requires benefit plans to use a commercial locator service, as well as a government forwarding service. Pension law and fiduciary responsibility mandates that “a good faith effort” must be made to find missing participants.
The Bottom Line: PBI’s Address Location Service meets ALL requirements when searching for missing participants, assuring compliance with the law. We will find your missing participants, or provide proof for your records that a diligent search
PBI offers the most comprehensive service available to find missing participants. We use more sources than any of our competitors, and we also ensure that the address you are being provided is confirmed as correct by the participants themselves. Our Address Location Service also provides these participants with cost-free call center access, where trained PBI personnel can answer questions and verify current addresses.
If a plan participant cannot be found, PBI will provide you with a closeout letter which is written proof that you completed a prudent and diligent search as specified by ERISA.
PBI is the best choice to provide the most thorough search available while simultaneously meeting all diligent search requirements.
“I worked for them almost 18 years and didn’t think I’d be getting a pension. This is a great surprise.”
- Former employee, Major Hotel Chain
“I worked for Clevite 10 years ago. This could be big! I tried to get the government to help me find these benefits 2 years ago and they said they could find nothing.”
-Former Clevite employee, Major Packaged Foods/Food service Corporation
“I have been trying to find out about this pension for the last year. I keep calling my former employer and have never been able to get any information.”
-Former Union worker